Cancellation & Refund Policy

Changing or cancelling a visit

Plans change, and we would much rather move your appointment than lose it. Please tell us as early as you can. The earlier we know, the better the chance we can offer the time to somebody else.

• To change or cancel, call the studio, send us a text or a WhatsApp message, or reply to the confirmation you received. If you have an account on this site, you can also cancel or ask us to change the visit there.
• Cancelling more than 24 hours before the visit is free.
• Cancelling less than 24 hours before the visit carries a fee of 10% of the visit, rounded to the nearest dollar. We ask for it because an empty chair inside a day is a working hour we cannot offer to anybody else.
• Moving a visit to another time less than 24 hours before it counts as a late cancellation and carries the same fee. Moving it earlier than that is free.
• We do not take payment on this website and we hold no card details, so a fee is added to your account and settled at the studio — at your next visit, or by arrangement. We will always tell you the amount.
• This applies to visits booked after September 16, 2026. Visits booked before it are covered by the previous version of this page.

We usually write the day before to remind you. That reminder is a courtesy and not a guarantee, because messages are delayed and lost by networks nobody here controls, so please keep your own note of the time.

If you are running late

Please let us know. We will hold your slot for 15 minutes. After that we may have to shorten your service to protect the client booked after you, or move your visit to another day.

Missed visits

If we do not hear from you and you do not arrive, the visit is recorded as missed, and a fee of 30% of the visit is added to your account, rounded to the nearest dollar. We would far rather have the telephone call. A cancellation, however late, lets us try to fill the hour; silence does not. If something happened that made telling us impossible, say so — we can and do waive the fee, and we would rather hear from you late than not at all.

Payment and refunds

Payment is made at the studio when your visit is finished. This website does not take payment, and we hold no card details.

Nail services are personal work carried out on the day, and once completed they cannot be returned, so we do not refund a finished service. If you are unhappy with the result, tell us within 7 days and come back to the studio. We will put right what can be put right, at no charge.

If a repair is needed because of ordinary wear, an accident, or work done elsewhere in the meantime, we will quote it as a new service.

Our own cancellations

If we have to cancel, whether through illness, a family emergency or weather, we will reach you as soon as we can and offer you the first suitable time we have.

Contact us

To change a visit, or to ask about anything on this page, reach the studio at the details below.