Cancellation & Refund Policy
Last updated August 21, 2026
Changing or cancelling a visit
Plans change, and we would much rather move your appointment than lose it. Please tell us as early as you can. The earlier we know, the better the chance we can offer the time to somebody else.
- To change or cancel, call or text the studio, or reply to the confirmation you received.
- We ask for at least 24 hours of notice.
- There is no charge for cancelling, whenever you do it. We ask for notice because an empty chair is a working hour the studio cannot get back, not because we want a fee from you.
If you are running late
Please let us know. We will hold your slot for 15 minutes. After that we may have to shorten your service to protect the client booked after you, or move your visit to another day.
Missed visits
If we do not hear from you and you do not arrive, the visit is recorded as missed. Repeated missed visits may mean we ask for a phone confirmation before booking you again.
Payment and refunds
Payment is made at the studio when your visit is finished. This website does not take payment, and we hold no card details.
Nail services are personal work carried out on the day, and once completed they cannot be returned, so we do not refund a finished service. If you are unhappy with the result, tell us within 7 days and come back to the studio. We will put right what can be put right, at no charge.
If a repair is needed because of ordinary wear, an accident, or work done elsewhere in the meantime, we will quote it as a new service.
Our own cancellations
If we have to cancel, whether through illness, a family emergency or weather, we will reach you as soon as we can and offer you the first suitable time we have.
Contact us
To change a visit, or to ask about anything on this page, reach the studio at the details below.